Legal

Privacy Policy

Last updated 27 May 2026

This privacy notice for RESONANCE AI LABS LTD (‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:

  • Visit our website at resonance-labs.ai, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at legal@resonance-labs.ai.

Summary of Key Points

This summary provides key points from our privacy notice. You can find more details on any topic in the relevant section below.

  • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services.
  • Do we process any sensitive personal information? We do not process sensitive personal information.
  • Do we collect any information from third parties? We do not collect any information from third parties.
  • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.
  • In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
  • How do we keep your information safe? We have organisational and technical processes in place to protect your personal information. However, no electronic transmission or storage technology can be guaranteed to be 100% secure.
  • What are your rights? Depending on where you are located geographically, applicable privacy law may mean you have certain rights regarding your personal information.
  • How do you exercise your rights? The easiest way is by contacting us at legal@resonance-labs.ai. We will consider and act upon any request in accordance with applicable data protection laws.

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, or otherwise when you contact us. The personal information we collect may include the following:

  • names
  • email addresses
  • the contents of any message you send us
  • contact preferences

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. How Do We Process Your Information?

In Short: We process your information to respond to your enquiries, provide and improve our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

  • To respond to enquiries and offer support to users.
  • To send administrative information and, where you have opted in, marketing communications.
  • To protect our Services, including for fraud monitoring and prevention.
  • To save or protect an individual’s vital interest, such as to prevent harm.

3. What Legal Bases Do We Rely On?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason under applicable law.

If you are located in the EU or UK, the GDPR and UK GDPR apply. We may rely on:

  • Consent. You can withdraw your consent at any time.
  • Performance of a Contract.
  • Legitimate Interests. Such as responding to your enquiries and keeping our Services secure.
  • Legal Obligations.
  • Vital Interests.

If you are located in Canada, express or implied consent applies, with specific exceptions under Canadian law.

4. When and With Whom Do We Share Your Personal Information?

We may share information in the following situations:

  • Service Providers. With vendors who provide services for us — such as website hosting and email delivery — under a written contract.
  • Business Transfers. In connection with any merger, sale of company assets, financing, or acquisition.
  • Legal Obligations. Where required to comply with applicable law, legal process, or governmental requests.

5. Do We Use Cookies and Other Tracking Technologies?

Our Website does not use advertising or analytics cookies, and does not track you across other websites. We may use strictly necessary cookies required for basic site functionality and security. Our products (such as Tensormix and Arktide) may use cookies as described in their own privacy and cookie notices.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.

7. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organisational security measures. However, no electronic transmission over the Internet can be guaranteed to be 100% secure.

8. Do We Collect Information From Minors?

We do not knowingly collect data from or market to children under 18 years of age. If you become aware of any data we may have collected from children under age 18, please contact legal@resonance-labs.ai.

9. What Are Your Privacy Rights?

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include: (i) access, (ii) rectification or erasure, (iii) restriction of processing, (iv) data portability, and (v) not being subject to automated decision-making. You may also have the right to object to processing. If you are located in the EEA or UK you also have the right to complain to your data protection authority.

10. Controls for Do-Not-Track Features

At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals.

11. Do United States Residents Have Specific Privacy Rights?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access, correction, deletion, and portability of your personal information.

12. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated ‘Revised’ date at the top of this privacy notice.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at legal@resonance-labs.ai or contact us by post at:

RESONANCE AI LABS LTD
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
England

14. How Can You Review, Update, or Delete Your Data?

Based on the applicable laws of your country or state of residence, you may have the right to request access to, correct, or delete your personal information. To make such a request, please contact us by emailing legal@resonance-labs.ai.